Terms and Conditions

Last Updated: 12 January 2026

Welcome to Infrastructur, operated by Best AI Ltd, trading as Infrastructur (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://infrastructur.co.uk (the “Website”) and our software-as-a-service platform and related services (together, the “Services”). By accessing or using the Website or Services, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.

1. About Our Services

Infrastructur provides subscription-based software and related digital services designed to support business infrastructure, automation, analytics, and operational workflows. Service features, availability, pricing, and functionality may change from time to time, and we reserve the right to modify, suspend, or discontinue any aspect of the Services where permitted by law.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements.

3. Account Registration

Access to certain features requires account registration. You agree to provide accurate, current, and complete information and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. We are not responsible for any loss or damage resulting from unauthorised access caused by your failure to safeguard your credentials.

4. Subscriptions, Billing, and Payments

Our Services are offered on a paid subscription basis. Pricing details are presented on the Website or during checkout and may vary depending on plan, features, promotions, or billing frequency. All fees are billed in advance and are exclusive of applicable taxes unless stated otherwise. Subscription charges recur automatically based on the billing cycle selected at purchase. Payments are processed securely via third-party payment processors, including Stripe, and we do not store full payment card details. By providing payment information, you authorise us and our payment processors to charge applicable fees to your chosen payment method. We reserve the right to change pricing with advance notice where required by law, and continued use of the Services after a pricing change constitutes acceptance of the updated fees.

5. Free Trials and Promotions

We may offer free trials or promotional pricing at our discretion. Unless cancelled before the trial period ends, your subscription will automatically convert to a paid plan at the applicable rate. Trial eligibility, duration, and limitations may vary.

6. Cancellation and Termination

You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellation takes effect at the end of the current billing period, and no refunds or credits are provided for unused time. We may suspend or terminate your account without liability if you breach these Terms, engage in fraudulent or unlawful activity, or where required for legal, regulatory, security, or operational reasons. Upon termination, your access to the Services will cease and any outstanding fees remain payable.

7. Acceptable Use

You agree that you will not:

- Use the Services for any unlawful, illegal, or unauthorised purpose

- Attempt to gain unauthorised access to systems, accounts, or data

- Interfere with or disrupt the integrity, security, or performance of the Services

- Upload, transmit, or distribute malware, malicious code, or harmful content

- Copy, reproduce, resell, sublicense, or exploit any part of the Services without our prior written consent

We reserve the right to investigate violations of this section and take appropriate action, including suspension or termination of access.

8. Intellectual Property

All intellectual property rights in the Website and Services, including software, text, graphics, logos, and trademarks, are owned by or licensed to Best AI Ltd. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business or personal purposes in accordance with these Terms. No rights are granted except as expressly stated.

9. Third-Party Services

The Services may integrate with or rely on third-party platforms such as payment processors, analytics tools, email services, and CRM systems. We do not control and are not responsible for third-party services, their availability, or their data practices. Your use of third-party services is governed by their respective terms and policies.

10. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, secure, or virus-free operation.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, special, or punitive damages. Our total aggregate liability for any claim arising out of or relating to the Services shall not exceed the total amount paid by you to us in the twelve months preceding the claim. Nothing in these Terms limits liability where such limitation is prohibited by law.

12. Indemnity

You agree to indemnify and hold harmless Best AI Ltd, its directors, officers, employees, and contractors from any claims, losses, liabilities, damages, and expenses arising out of your use of the Services, your breach of these Terms, or your violation of applicable laws or third-party rights.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on the Website with an updated “Last Updated” date, and continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms or our Services, please contact us at:

Best AI Ltd, trading as Infrastructur
Address: 86–90 Paul Street, London, England, EC2A 4NE
Email: [email protected]
Phone: +44 07723 570867