Cancellation Policy

Last Updated: 12 January 2026

This Cancellation Policy explains how subscriptions to Infrastructur may be cancelled and the effects of cancellation. By using our Services, you agree to this policy.

1. Subscription Basis

Our Services are offered on a recurring subscription basis and are billed in advance according to the billing cycle selected at checkout.

2. How to Cancel

You may cancel your subscription at any time by accessing your account settings on the Website or by contacting customer support at [email protected]. Cancellation requests must be submitted before the next billing date to avoid renewal.

3. Effect of Cancellation

Once cancelled, your subscription will remain active until the end of the current billing period. No further charges will be made after that period ends. We do not provide refunds or credits for partial billing periods or unused time.

4. Access After Cancellation

After the billing period ends, your access to the Services will be terminated and you may lose access to stored data or account settings.

5. Free Trials

If a free trial is offered, it must be cancelled before the trial period ends to avoid being charged. Charges incurred due to failure to cancel a trial are non-refundable.

6. Termination by Us

We reserve the right to suspend or terminate subscriptions for violations of our Terms and Conditions, unlawful activity, fraud, or misuse of the Services.

7. Policy Updates

We may update this Cancellation Policy from time to time. Changes will be posted on this page with an updated date.

8. Contact Us

For assistance with cancellation, please contact:

Best AI Ltd, trading as Infrastructur
Email: [email protected]
Phone: +44 07723 570867